How we work
Agree the work.
Then book it.
A practical guide to scopes, inclusions and changes when you enquire with Deluxe Services.
Postcode first. Scope agreed. Extras discussed.
Before the visit
Five things to settle.
- 01 / Scope
- Identify the tasks, rooms, surfaces and any work that is excluded.
- 02 / Price
- Confirm the written price and whether materials, appliances or disposal are included.
- 03 / Access
- Agree keys, parking, occupancy and who will be available if decisions are needed.
- 04 / Timing
- Confirm a date and any completion deadline before booking.
- 05 / Changes
- If something unexpected changes the work, discuss the next step and any additional cost first.
After the work
Raise a concern with the details.
Tell us which task needs reviewing, with photos where helpful. We will review the concern and discuss the appropriate next step.
Specialist or regulated work requires appropriately qualified trades where necessary. Requirements are assessed for the actual task.
Responsibility & payment
One arrangement through Deluxe.
- The work
- Direct work and work by trusted tradespeople are identified in the scope.
- The payment
- Customers pay Deluxe for all agreed work, including trusted trades.
- Deposits
- A deposit depends on the job. Any requirement is stated in the quotation before booking.
- Contact hours
- Customer contact hours are Monday–Saturday, 6:30am–6pm. Work visits are scheduled separately.
Let’s start with the property
What needs doing?
A postcode, a short description and your preferred date give us a starting point. Attach photos in WhatsApp or your email app before sending.